BibTeX:

@article{IJIRSTV2I10083,
     title={A Study on Effectiveness of Grievance Handling Procedures in International Airport, Tiruchirappalli},
     author={SHENBAGAPANDIAN V and Dr. BALAMURUGAN G},
     journal={International Journal for Innovative Research in Science & Technology},
     volume={2},
     number={10},
     pages={195--199},
     year={},
     url={http://www.ijirst.org/articles/IJIRSTV2I10083.pdf},
     publisher={IJIRST (International Journal for Innovative Research in Science & Technology)},
}

A grievance is any discontent or feeling of unfairness and in the workplace, it should pertain to work. The objective of this paper is to determine the effective handling of the grievances faced by an employee. The study identifies the most common factor for arising the grievances are wages and salary, working environment, promotions, transfer, lack of communication, inter- departmental relationship, etc. The study also looks for the root of grievance faced by an employee, grievance handling techniques, and the management procedures of resolving the grievances. Effective grievance handling is an essential part of cultivating good employee relations and running the organization smoothly, successfully and gaining the good productivity of work.

Grievance, Grievance Handling Techniques